BOOKING

1. Booking a lesson

Booking a ski/snowboard lesson from Machirski Sport Ltd. is made from Monday to Thursday; 09:00 am – 06:30 pm. 

Booking requests are accepted only online – by filling out a reservation form from our website OR via email – reservations@machirski-sport.com.

For booking a lesson a Contract and Terms and Conditions forms have to be filled out, signed and sent to our email.

Bookings are valid only after written confirmation from Machirski Sport and a full prepayment.

In order to book ski/snowboard lessons with a Bulgarian speaking group, the participant must have a good understanding of Bulgarian language. If the participant does not understand or speak Bulgarian, he/she has to book private ski/snowboard lessons with an English speaking teacher.

 

2. Payment

The payments can be made:

• by bank transfer – with wire transfer to the bank account of Machirski Sport: 

• • Bank account (in BGN): Machirski Sport Ltd., Bank: DSK Bank, IBAN: BG09 STSA93000001434 073, BIC: STSABGSF
  • Bank account (in EUR): Machirski Sport Ltd., Bank: DSK Bank, IBAN: BG32 STSA 93000021476478, BIC: STSABGSF

• by debit/credit card – we will send you a payment link to your email or via message on your phone by myPOS and you will land on a secure payment gateway, where you can enter your card details and complete the payment process.

*If the payment is done by a company bank account, please send us company details in order to issue an invoice. 

**In case of payment after 12:00 pm on Friday, the client must send us a scanned payment order to: reservations@machirski-sport.com.

3. Required information for booking a lesson

• Names of the participant 
• Date of birth (for the insurance)
• Type of sport – ski or snowboard
• Package type
• Duration of the lessons
• Dates of the lessons
• Level of proficiency – you can state ski slope you have been to, element of the training you know or number of lessons you have been taken
• If you like to use ski/snowboard equipment – height (cm) and shoe size (European classification)
• Transfer- which bus stop is most convenient for the participant: Vasil Levski National Stadium, stop at gas station Shell, stop at Gotse Delchev Blvd., stop at Billa supermarket or stop in Boyana District named “Skiorka”.
• Phone number

If the participant is under 18 years old, his/hers parent/guardian is required to inform Machirski Sport of any behavioural characteristics and illnesses of the child.

4. Insurance and transfer

The mountain insurance and the transfer with a shuttle bus are included in the package price only if the booking is made in advance online or by email. The certificate of insurance is issued by EUROINS Insurance Company and it covers up to 1000 BGN for medical and rescue expenses. If an insurance event occurs, the client must contact the tour operator immediately. In case the client does not provide true and correct personal data (three names, DOB, address, phone number), Machirski Sport can refuse to insure this client and it is not liable if an accident has occurred.

5. Personal ski/snowboard equipment

Children with personal ski/snowboard equipment are accepted if the parent guarantees its suitability and reliability and therefore signs Terms and conditions after a successful consultation with a representative of “Machirski Sport” regarding the size and reliability of the personal equipment. For beginners, the size of the ski/snowboard shouldn’t be higher than the chin of the trainee. Personal equipment must be properly labelled. 

6. Lift pass

Packages Ski Kindergarten or Beginners include lift pass for the lift facilities owned and managed by Machirski Sport on the Ophelii and Vetroval ski slopes. Packages Advanced and Experts do not include lift pass. Machirski Sport is not responsible for and does not refund money for purchased lift passes in case of discontinuation of the facilities due to bad weather, accident or other force majeure circumstances. Machirski Sport is not responsible and does not reimburse for obstruction of skiing or snowboarding lessons caused by discontinued use of lift facilities owned by Machirski Sport or other lift operator.

7. Insurance Travel Cancellation

When booking ski/snowboard lessons you can add and pay an extra insurance Travel Cancellation that covers COVID risks. The insurance can be issued up to 5 days from the date of signing up the contract for the service and not less than 10 days before the starting date of the lessons.

CONDUCTING

1. Transfer

When booking ski/snowboard lessons the client has to note a place of departure and return which is most convenient for him/her or the child. The transfers are performed with shuttle buses and vans, marked with “Machirski Sport” signs. It is mandatory for all passengers to wear face masks.

The shuttle bus departures from the parking lot in front of “Vasil Levski” National Stadium at 08:15/08:30 am and stops at the following locations:

• bus stop “SHELL” – bus stop after the Shell gas station on Bulgaria blvd.
• bus stop “Gotse Delchev” – bus stop after the intersection of Bulgaria blvd. and Gotse Delchev blvd.
• bus stop “Billa” – bus stop after the intersection of Bulgaria blvd. and Todor Kableshkov blvd. (across the Bulgaria Mall)
• bus stop “Skiorka” –stop after the intersection of “Panoramen pat” Str. and “Belovodski pat” Str. in Boyana District – 08:45 am.

The client has to wait at the chosen bus stop at 08:30 am. The shuttle bus passes by the stops later, but it is forbidden for it to stay on the bus stops and wait for clients, so we prefer the clients to be there earlier.

On return the stops are located at the opposite side of the boulevards, on the way to the city centre, after the mentioned intersections. At the bus stop “Skiorka”, the bus stops before the intersection around 03:45 – 04:00 pm. The bus arrives at the National Stadium “Vasil Levski” at 04:15 – 04:30 pm.

In case of emergency please call us at +359885042244.

2. Timetable of the lessons

Group ski/snowboard lessons are 4 hours per day – 2 hours before lunch (10:00 am – 12:00 pm), lunch break (45 mins) and 2 hours training after lunch (01:00 pm – 03:00 pm).

The clients have to bring themselves lunch, a water bottle, and a thermos or a mug for the hot tea we serve for free.

3. Necessary equipment

All participants must be dressed appropriately with winter clothes.

It is desirable to wear ski clothes in two parts – jacket and pants, in order to allow easy undressing (on the bus, at the base, outdoors) and for the children also have to include:

• Children should wear ¾ socks (thermal) or tights. It is NOT recommended to wear short socks, thick wool socks or more than one pair of ordinary socks.
• Children’s winter gloves – can be with one finger, but NOT knitted.
• Helmet or winter hat that covers the ears.
• Children’s backpack with a label with the child’s name, address and phone number of the parent.
• Extra pair of socks, gloves and extra T-shirt (pair of underwear for the little ones).
• Sunglasses with high UV protection, recommended mask type.

Children should be smeared with sunscreen cream (SPF +15), not moisturising.

DANGEROUS are scarves, ties, all hanging accessories.

TERMS AND CONDITIONS

1. The client may cancel his participation for the lessons or part of the lessons, without any penalties, if notifies Machirski Sport within 2 days before the starting date of the lessons via email office@machirski-sport.com. 
2. If cancelled in a shorter term, 70% of the package price will be refunded. 
3. The client may delay and change a day of the lessons only if the client has informed Machirski Sport of hers/his absence at least 24 hours prior to the lessons date by email: office@machirski-sport.com or with a message to tel.: +359 885 04 22 44. 
4. In every other case, the missed day/s cannot be used. 
5. The client can use a postponed day/s within 3 weeks from the requested end date of the lessons. If the three weeks for work are overdue, the day/s cannot be used. After the expiration of the three weeks and missed the entire course, the Client is refunded 70% of the package price.
6. If you cancel after using 2 days of 4-day, 3 days of 5-day, 4 days of 6-day course, the funds are not refundable.
7. In case of cancellation after using 1 day for 2- and 4-day packages, as well as 1 or 2 days of 3-, 5- and 6-day packages or 3 days of 6-day package, the price for the used number of days is withheld from the package price according to the price list announced on the Machirski Sport website – www.machirski-sport.com, and the difference being refunded. A used day is considered to be the day on which the Client departs with the shuttle bus or arrives at the ski centres Ophelii / Vetroval / Aleko / Borovets / Malyovitsa.
8. Missed days can only be used only until 03/31/2022. After that date, Machirski Sport will retain a 100% penalty for all unused services. 
9. The Client has the right to transfer its rights and obligations under the contract to a third party by giving a written notice to Machirski Sport. Depending on the specifics of the type of the course chosen, the third party surcharge may be required.
10. Amounts are refundable only upon presentation of a recipe and/or an invoice. 
11. Amounts will be refunded by 03/31/2022. 
12. When booking ski/snowboard lessons you can add and pay an extra insurance Travel Cancellation that covers COVID risks. The insurance can be issued up to 5 days from the date of signing up the contract for the service and not less than 10 days before the starting date of the lessons.
13. The Client undertakes to observe the safety rules of the ski centres of Ophelii, Vetroval, Aleko, Borovets, Malyovitsa.

Rights and obligations of Machirski Sport

1. Machirski Sport can change the starting date of the lessons, if the conditions for conducting the course are not appropriate. Machirski Sport is obliged to coordinate the change with the client, as the new dates of the course have to be agreed with the Client. If the Client is unable to complete the course in the new period, the amount paid for the course will be refunded.
2. Machirski Sport can change some of the dates of the course, after its beginning, if the conditions are not appropriate. The new dates should be coordinated with the Client. If the Client is unable to complete the course in the new period, the amount paid for the course will be refunded.
3. Amounts will be refunded by 03/31/2022. 
4. It is desirable, the Client to put a name tag on his personal belongings. 
5. Machirski Sport is not responsible for lost/forgotten or stolen items. If a Client loses/forgets an item, he/she has to inform Machirski Sport within 24 hours. The Client has to provide Machirski Sport with exact information for the brand, model, colour of the lost possession, so Machirski Sport team can try to find it.
6. Machirski Sport is not responsible for a violation of the ski/snowboard school’s work schedule due to a problem with the cleaning or passability of the Sofia-Vetrovala-Ophelia road; Sofia – Aleko, Sofia – Borovets resort, Sofia – Malyovitsa, as well as in case of accidents related to the power supply.

Claims

1. The customer has the right to complain about any non-compliance of the service with the agreed.
2. The complaint is submitted orally or in writing within 14 days from the date of the failure or inadequate performance.
3. When a claim is made, the Customer indicates the subject of the claim, the preferred way of claiming it, the claim amount and the contact address. When submitting a claim, the Customer must also attach the documents on which the claim is based: a receipt or invoice; protocols, acts or other documents establishing the failure or inadequate performance of the contract.
4. Complaints are accepted in the company office where the service is ordered, at the address: Sofia, 19 Tsar Shishman Str. or by e-mail: office@machirski-sport.com. 
5. Machirski Sport describes the claim in a register and issues to the Customer a document containing the date, the number under which the claim was entered in the register, the type of service and the signature of the person who accepted the claim. 
6. When the claim is satisfied, the Tour Operator issues an act and provides one copy to the consumer.

Other conditions

For breach of contractual obligations of either party, the provisions of the Law on Obligations and Contracts and the Bulgarian legislation shall be applied.

 

Last update: Dec 2021